Emily Kane
Administrative Assistance & Website Maintenance
I’m Emily.
I am here to help you:
- Organize your business documents
- Tidy up your content
- Create systems for repetitive tasks
- Document your business processes
- Design, create and launch your website
- Automate and systematize your customer service
- Write and publish your blogs
Customer Experience
Customer experience can make or break a new business. Need a hand getting your return and exchange policies in order? Having trouble finding the right sized customer service team? I can help.
I’m experienced with Zendesk, LiveChat, Help Scout, and just about every email system available.
Marketing Systems
If you’re having trouble understanding your marketing options, I can help you wade through the jargon and make your path forward clearer. Need to systematize your marketing plan? I’m your gal.
Familiar email systems: Aweber, Keap, ConstantContact, Mailchimp, Hubspot
Project Management
I have a natural inclination to organize messy things, and I’d love to put that impulse to good use on one of your projects. I’ll even help you wrangle your independent contractors and keep everyone on pace!
I do my best work with Basecamp, Asana, Freshdesk, Monday, and Trello.
Content Management
I can help research, write, edit, format, and post your blogs. I’m also available for retcon missions like retroactive tagging and meticulous categorization of all your posts.
Think nobody wants to do all that small detail work? Think again.
I 🖤 WordPress.
Website Design
Let’s get you into a snappy new website! I want to collaborate with you on something amazing. Let’s have a chat about your goals, and we’ll find a solution that fits for your business.
I prefer WordPress for content management, but I’m also familiar with Wix and Squarespace.
Portfolio
GHSF 2020 Spring Newsletter
A global event like the one we are experiencing is bound to shake up our previously well-established support systems. Things are changing—sometimes by the minute—and we want all of you to know we’re doing our part by continuing to lift up the GHAPS community in the best way we can.
Humanizing Automation
Marketers, business owners, and salesfolks are constantly looking to maximize profits (and minimize the work involved in every new sale), so they’re naturally searching for ways to automate the process. We can’t blame them for doing their jobs, but unfortunately, this kind of automation can come with some pretty hefty downsides… And that can translate into lost opportunities and missed revenue.
Collective Intelligence
As individuals, our creative and problem-solving output eventually hits a ceiling. There’s no cap to knowledge, of course, but a person only knows what they know at any given time. Emotionally intelligent folks will have a fairly universal reaction when this happens: they ask for help.
Working with Emily on our Spring newsletter was a joy! Her writing style is professional, refreshing, creative and she understands the appropriate tones needed, given the context. During the editing process she was happy to make changes and also provided suggestions when necessary. I am looking forward to working with her again on more of our projects.
Emily can do anything. I think if you gave her a manual, or at least told her what the manual is called, she could probably fly the space shuttle. Somehow she is never afraid to jump right in and get things done, no matter how big and complex the project. We go way back and she’s always been just as pragmatic and tactical as she is today, but today she knows many more platforms and much more software!
Administrative Assistance
$34
Help with organization, automation, customer service, project management, and blogging.
Website Design
Quoted
by project
Ready for a beautiful new site?
Let’s chat.
Assistance with tweaking your site, making individual design and content changes, and ensuring your site is up to date and secure.
$46
Website
Maintenance
Values and Philosophy
I believe in the power of your business. It is my role as part of your business support system to help you realize your vision and fortify your message. I think personal support for small and local businesses is crucial, and I want to help bolster a strong network of independent businesses. I take my working relationships seriously. I strongly support female-, LGBTQIA+-, and BIPOC-owned businesses, and want to help them thrive in communities where they may be treated unfairly or overlooked. To that end, I offer reduced pricing for minority and marginalized business owners and for nonprofit organizations benefiting our communities’ most vulnerable populations. Please contact me for more information.
Get in touch!
Billing Details
Billing happens twice monthly, for the preceding ~15 days, and is rounded to the nearest quarter of an hour. I prefer PayPal, but I am happy to accommodate other payment methods if necessary.